Refund Policy

1The 30-day guarantee

Any payment you make to us can be refunded in full for 30 days, for any reason or none. The window runs for 30 days from the date of each charge, and each charge opens its own window - a first purchase, an annual renewal, a monthly renewal, a maintenance charge, an upgrade.

There is nothing to qualify for. We do not ask what went wrong, we do not require that the Software be unused, and we do not reduce the amount for what you used in the meantime. Requesting a refund inside the window is enough.

2How to request a refund

Either route works, and both are equally quick:

• Through PaddleUse the link in the receipt Paddle emailed you at purchase, or go to paddle.net and look up the order with your email address.
• Through usEmail support@systemsicore.com with the order or transaction ID from your Paddle receipt, or just the email address on the account.

We acknowledge within two business days and process the refund on receipt. You do not need to tell us why, and we will not ask you to reconsider before processing it.

3What a refund does to the licence

A refund returns the licence to us. When it is issued, the licence is cancelled: the key is revoked, seats are deactivated, and outstanding activation tokens stop being honoured. You must stop using the Software and the SDK and delete any copy of the SDK you hold; redistribution rights end with the licence.

Generated Code you produced while the licence was valid remains yours, under §8 of the Terms of Service. A refund does not reach back and take your code.

4Renewals, cancellation and upgrades

Renewal charges are refundable on the same terms - 30 days from the renewal date, in full, no reason needed. This covers monthly and annual subscription renewals and the $900/year maintenance charge on Perpetual + Updates. Subscriptions renew automatically until cancelled, and we send a reminder before an annual renewal.

Cancelling is not the same as refunding. Cancel in the Portal and the next charge simply does not happen; your licence runs to the end of the period you already paid for. If you would rather have the money back than the remaining access, ask for a refund instead - within 30 days of the charge, you can.

Upgrades - Individual to Team, monthly to yearly - take effect immediately, and Paddle applies any proration. The amount you pay for the upgrade is itself refundable in full for 30 days. Downgrades take effect the same way, when the plan is changed.

5Integration hours

Team plans include professional integration hours - 40 with the yearly plan, 200 with either perpetual plan, plus 20 a year while maintenance stays active. They are part of the bundle, not a separately priced item.

Using them does not affect your refund. A refund inside the 30 days returns the whole purchase price whether you used none of the hours or all of them; we do not deduct for time spent. Hours do not carry over past the end of the term they were granted for, so if you have hours left and your term is ending, book them.

6Beyond the 30 days

The guarantee above is the floor, not the ceiling. Regardless of how long ago you paid, we also refund:

• Duplicate charges. Billed twice for the same thing - refunded in full as soon as we see it.
• A purchase you did not make. Tell us and we will refund it and secure the account.
• The wrong plan, bought by mistake. Bought Yearly meaning Monthly, or Individual meaning Team? Tell us and we will fix it - a refund, or a change of plan with the difference settled.
• Software that cannot be made to work. If the Software will not run, will not activate, or has a defect that stops you using what you paid for, you get your money back. This is the warranty commitment in §16 of the Terms of Service.
• A capability we removed. If we drop something your plan was sold on and you do not want to continue, we refund the unused part of the term.

7How you get paid

Refunds are issued by Paddle, our merchant of record, to the original payment method. Once approved, Paddle typically returns the funds in 3 to 10 business days, depending on your bank or card issuer - that part is out of our hands. Refunds are made in the currency you were charged; if your bank converted the amount, the exchange rate on the return may differ from the rate on the original charge.

Taxes collected on the original charge are refunded with it.

8You can also try it first, free

You should not need the refund window at all. The Trial tier runs the full application for 30 days, needs no account and no card, and includes every one of the ten code generators and the iScript engine. Code generation is not a paid feature on any tier. Download it, build your model, export it to your target and check the numbers against your simulation - then buy, with 30 more days of cover behind you.

9Your statutory rights

• EEA and UK consumers have a 14-day statutory right of withdrawal on distance contracts. Our 30-day guarantee is longer and unconditional, so in practice it covers you either way.
• British Columbia consumers have rights under the Business Practices and Consumer Protection Act, and consumers elsewhere in Canada under their provincial equivalent.
• Australian consumers have rights under the Australian Consumer Law that cannot be excluded.
• Paddle's Buyer Terms apply to the payment itself and may give you rights against Paddle independent of this policy.

10Chargebacks

If something is wrong, email us before raising a chargeback. Inside 30 days you will get the money back for the asking, and a chargeback takes weeks and costs both sides a fee. A licence that is the subject of an open chargeback is suspended until it is resolved; if the chargeback is upheld, the licence is cancelled, the same way a refund cancels it.

11Contact

Integrated Core Systems
British Columbia, Canada
Refunds and billing: support@systemsicore.com
Team and perpetual purchasing: sales@systemsicore.com

This policy forms part of the Terms of Service and is governed by the laws of British Columbia, Canada.